When is a postal item exempt from import tax (duty)?
Why am I having a problem when attempting to contact the call center?
Call center is contacted in a tone mode which is swotched on using the swith on the phone – the switch should be showing “tone”.
Can I check the location of an arrived or sent item through the site?
Location of a postal item can be found on the link
I received a message, what should I do?
You are kindly requested to visit the service center located at the address provided in the notification or contact us at the call center number (32) 2 24 09 09
When is the parcel subject to clearance?
The main parameters are: if the parcel value exceeds 300 GEL or if there are over 5 items of
the same kind in the parcel.
What is the call-center number and what are their working hours?
Monday to Friday: 9:30 - 18:30
Saturday: 10:00 - 14:00
Where do I search for postal codes for Tbilisi streets and regions?
What are the service center working hours?
Monday to Friday: 9:00 - 17:00
Saturday: Tbilisi service centers: 10:00 - 14:00
Regional service centers: 09:00 - 14:00